Vir­gin Holidays

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Vir­gin Hol­i­days, just one aspect of the Vir­gin con­glom­er­ate, has been arrang­ing hol­i­days for indi­vid­u­als since 1985. How­ever, there is more to Vir­gin Hol­i­days than this. This arti­cle will explore what Vir­gin Hol­i­days does and the types of ser­vices they offer.

Vir­gin Hol­i­days is the largest and most suc­cess­ful transat­lantic tour oper­a­tor and mar­ket leader for trav­els to the USA and Caribbean. How­ever, their hol­i­day pack­ages are not lim­ited to these two ter­ri­to­ries as they offer hol­i­days to Canada, the Far East, South Africa and the Mid­dle East to name a few. As men­tioned pre­vi­ously, they are just one part of the vir­gin con­glom­er­ate owned by Sir Richard Bran­son. Vir­gin Hol­i­days is the aspect that orga­nizes the hol­i­day pack­ages for indi­vid­u­als look­ing to travel.

How does it work?

In the UK, where their head office is located, pack­ages are sold through Vir­gin Hol­i­days. With these pack­ages, indi­vid­u­als can pur­chase tick­ets for flights, book accom­mo­da­tion and much more. When an indi­vid­ual arrives at their des­ti­na­tion, let’s say Bar­ba­dos, they are greeted by a rep­re­sen­ta­tive of Vir­gin Hol­i­days, who arranges their trans­port to the hotel.

The next day, after the guests have had time to set­tle in, the rep­re­sen­ta­tive from Vir­gin returns and gives a brief talk on the do’s and don’ts of the island; what the guests can and can­not do dur­ing their stay. The rep­re­sen­ta­tive also encour­ages vis­i­tors to go on var­i­ous excur­sions to see the island, and try some of the local restau­rants. There will be a vir­gin rep at the hotel every day dur­ing the vis­i­tors’ stay. This ensures that Vir­gin keeps up their stan­dard of excel­lent ser­vice, as they are there to answer any queries, take any com­plaints and essen­tially to do all they can to meet the needs of the visitors.

What makes Vir­gin Hol­i­days a favorite world­wide is the fact that per­sons are com­forted by hav­ing some­one read­ily avail­able to address what­ever needs and con­cerns they have. Vir­gin acknowl­edges that not all hol­i­days hap­pen inci­dent free. Per­sons get into acci­dents or may have unfor­tu­nately health issues. Vir­gin Hol­i­days looks after these needs; they ensure good hos­pi­tal and health care for their vis­i­tors and help with what­ever arrange­ments fam­ily mem­bers need to make in the unfor­tu­nate event of death.

Acces­si­bil­ity to infor­ma­tion is also some­thing that Vir­gin Hol­i­days prides itself upon. While you can con­tact them by phone or by Skype, in Bar­ba­dos, they have an infor­ma­tion cen­ter located in St Lawrence Gap. Here, Vir­gin reps pro­vide gen­eral infor­ma­tion to any­one about near­est doc­tors, restau­rants, super­mar­kets and other gen­eral queries that per­sons may have. This info cen­ter is also an ease of access cen­ter where per­sons can book the pop­u­lar Vir­gin Tours.

Vir­gin Tours: The Process

virgin catamaranVir­gin Tours is a pop­u­lar aspect of the Vir­gin Hol­i­days pack­age. How­ever, Vir­gin Tours are acces­si­ble to the gen­eral pub­lic, not only to those who have booked pack­ages with Vir­gin Hol­i­days. For guests, when they arrive and are greeted by their Vir­gin rep at the air­port, they also receive a wel­come enve­lope. The enve­lope con­tains a wel­come let­ter, a mem­ory maker (a brochure on the tours that can be done while on the island), a price list of the tours, and the days the tours can be done. In addi­tion to this, the vis­i­tors are given a book­let enti­tled “Ready, Steady, Go” that has a great deal of infor­ma­tion on Bar­ba­dos tours, shop­ping and restau­rants. After the rep­re­sen­ta­tive gives the wel­come brief­ing which lasts about 10 min­utes, the vis­i­tors can either go to the rep and dis­cuss which tours they wish to do, or they can fill out a book­ing form to let the rep know what they wish to do and when.

After noti­fy­ing the rep, he/​she con­tacts the tour oper­a­tor to book the reser­va­tion. The guest receives a voucher, giv­ing them infor­ma­tion on the tour oper­a­tor, the time of the tour and what time they will be picked up from the hotel. After their excur­sion, they are returned safely to their hotel. The most pop­u­lar tour is the Vir­gins Ahoy, a cata­ma­ran tour.

Feed­back is very impor­tant to the Vir­gin Hol­i­days staff, as it allows them to main­tain their excel­lent cus­tomer ser­vice. Feed­back on tours or trips can be given ver­bally to the rep. How­ever, there is also an online ques­tion­naire that vis­i­tors can fill when they return home to give feed­back on their pack­age or Vir­gin Tours. The ques­tion­naire is sent directly to the Vir­gin Hol­i­days head office, who then sends the scores/​feedback to the indi­vid­ual Vir­gin offices across the world.

In order to main­tain their ser­vice excel­lence, Vir­gin ensures that every­thing they sell to their cus­tomers, whether accom­mo­da­tion, restau­rants, tours or trans­porta­tion is health and safety approved by their UK office and has pub­lic lia­bil­ity insur­ance. This ensures that their stan­dards of excel­lence are main­tained and that their guests have the best facil­i­ties avail­able at their fingertips.

The Concierge Service

virgin staff Not only are the Vir­gin Tours pop­u­lar among vis­i­tors, but the Concierge ser­vice pro­vided by Vir­gin Hol­i­days is an absolute treat. The ser­vice is very effi­cient, as these reps call the vis­i­tors before they leave for their trip, pro­vide them with infor­ma­tion on var­i­ous activ­i­ties and even help them plan some of these desired activ­i­ties. They also pro­vide infor­ma­tion on tours and are a great out­let for vis­i­tors to ask ques­tions before they take off to their vaca­tion. Responses are very prompt and helpful.

There­fore, for vis­i­tors look­ing for a great pack­age hol­i­day ser­vice, Vir­gin Hol­i­days is the way to go. Their stan­dards of excel­lence and great cus­tomer ser­vice is enough rea­son to seek out their ser­vice, but their Vir­gin Tours will also ensure you have a fun filled stay. Locals shouldn’t feel left out either for they too can expe­ri­ence Vir­gin Tours sim­ply by con­tact­ing them or vis­it­ing their Info Cen­ter in St, Lawrence Gap. Unleash your Mojo this year with Vir­gin Holidays!

© Photo 1 taken from Licdn​.com
© Photo 2 taken from Motor­mari­nanet
© Photo 3 taken from Trav​el​tek​.net
© Arti­cle of caribbe​an​dreams​magazine​.com

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