Virgin Holidays is the largest and most successful transatlantic tour operator and market leader for travels to the USA and Caribbean. However, their holiday packages are not limited to these two territories as they offer holidays to Canada, the Far East, South Africa and the Middle East to name a few. As mentioned previously, they are just one part of the virgin conglomerate owned by Sir Richard Branson. Virgin Holidays is the aspect that organizes the holiday packages for individuals looking to travel.
How does it work?
In the UK, where their head office is located, packages are sold through Virgin Holidays. With these packages, individuals can purchase tickets for flights, book accommodation and much more. When an individual arrives at their destination, let’s say Barbados, they are greeted by a representative of Virgin Holidays, who arranges their transport to the hotel.
The next day, after the guests have had time to settle in, the representative from Virgin returns and gives a brief talk on the do’s and don’ts of the island; what the guests can and cannot do during their stay. The representative also encourages visitors to go on various excursions to see the island, and try some of the local restaurants. There will be a virgin rep at the hotel every day during the visitors’ stay. This ensures that Virgin keeps up their standard of excellent service, as they are there to answer any queries, take any complaints and essentially to do all they can to meet the needs of the visitors.
What makes Virgin Holidays a favorite worldwide is the fact that persons are comforted by having someone readily available to address whatever needs and concerns they have. Virgin acknowledges that not all holidays happen incident free. Persons get into accidents or may have unfortunately health issues. Virgin Holidays looks after these needs; they ensure good hospital and health care for their visitors and help with whatever arrangements family members need to make in the unfortunate event of death.
Accessibility to information is also something that Virgin Holidays prides itself upon. While you can contact them by phone or by Skype, in Barbados, they have an information center located in St Lawrence Gap. Here, Virgin reps provide general information to anyone about nearest doctors, restaurants, supermarkets and other general queries that persons may have. This info center is also an ease of access center where persons can book the popular Virgin Tours.
Virgin Tours: The Process
Virgin Tours is a popular aspect of the Virgin Holidays package. However, Virgin Tours are accessible to the general public, not only to those who have booked packages with Virgin Holidays. For guests, when they arrive and are greeted by their Virgin rep at the airport, they also receive a welcome envelope. The envelope contains a welcome letter, a memory maker (a brochure on the tours that can be done while on the island), a price list of the tours, and the days the tours can be done. In addition to this, the visitors are given a booklet entitled “Ready, Steady, Go” that has a great deal of information on Barbados tours, shopping and restaurants. After the representative gives the welcome briefing which lasts about 10 minutes, the visitors can either go to the rep and discuss which tours they wish to do, or they can fill out a booking form to let the rep know what they wish to do and when.
After notifying the rep, he/she contacts the tour operator to book the reservation. The guest receives a voucher, giving them information on the tour operator, the time of the tour and what time they will be picked up from the hotel. After their excursion, they are returned safely to their hotel. The most popular tour is the Virgins Ahoy, a catamaran tour.
Feedback is very important to the Virgin Holidays staff, as it allows them to maintain their excellent customer service. Feedback on tours or trips can be given verbally to the rep. However, there is also an online questionnaire that visitors can fill when they return home to give feedback on their package or Virgin Tours. The questionnaire is sent directly to the Virgin Holidays head office, who then sends the scores/feedback to the individual Virgin offices across the world.
In order to maintain their service excellence, Virgin ensures that everything they sell to their customers, whether accommodation, restaurants, tours or transportation is health and safety approved by their UK office and has public liability insurance. This ensures that their standards of excellence are maintained and that their guests have the best facilities available at their fingertips.
The Concierge Service
|Not only are the Virgin Tours popular among visitors, but the Concierge service provided by Virgin Holidays is an absolute treat. The service is very efficient, as these reps call the visitors before they leave for their trip, provide them with information on various activities and even help them plan some of these desired activities. They also provide information on tours and are a great outlet for visitors to ask questions before they take off to their vacation. Responses are very prompt and helpful.|
Therefore, for visitors looking for a great package holiday service, Virgin Holidays is the way to go. Their standards of excellence and great customer service is enough reason to seek out their service, but their Virgin Tours will also ensure you have a fun filled stay. Locals shouldn’t feel left out either for they too can experience Virgin Tours simply by contacting them or visiting their Info Center in St, Lawrence Gap. Unleash your Mojo this year with Virgin Holidays!